Privacy Policy

Last updated: August 6, 2025

HPSEB (Himachal Pradesh State Electricity Board) built this app as an official application for electricity-related services provided by HPSEB. This SERVICE is provided by HPSEB and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decides to use our Service.

1. Information Collection and Use

For a better experience, while using our Service, we may require you to provide certain personally identifiable information, including but not limited to:

• Name
• Phone number
• Email address
• Consumer ID or Account number
• Location data (for fault reporting or service requests)
• Device identifiers

The information that we request will be retained by us and used as described in this privacy policy.

2. Log Data

Whenever you use our Service, in case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, app configuration, time and date of use, and other statistics.

3. Cookies

This app does not use cookies explicitly. However, the app may use third-party code and libraries that use cookies to collect information and improve their services.

4. Service Providers

We may employ third-party companies and individuals for the following reasons:

• To facilitate our Service
• To provide the Service on our behalf
• To perform Service-related tasks
• To assist us in analyzing how our Service is used

These third parties may have access to your Personal Information to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

5. Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet or method of electronic storage is 100% secure and reliable.

6. Children’s Privacy

This Service is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can take appropriate action.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. You are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

8. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:

Email: onsitesupport.tcs@hpseb.in
Website: https://www.hpseb.in